Bought the wrong size or received something that is not right? This page explains the next step for standard, personalised and faulty products.
For most non-personalised products bought online, you can tell us that you wish to cancel within 14 days of receiving your order. After notifying us, you then have a further 14 days to return the item.
You may inspect or try on an item as you would in a shop. Please return it clean, unworn beyond reasonable inspection, and with any original tags and packaging where possible. We may reduce a refund if handling has diminished the item’s value.
Products made to your specification or personalised for you, including bespoke teamwear, custom gloves, printed names, initials, numbers or garments made for a particular school, cannot normally be returned.
This exclusion does not apply where an item is faulty, damaged, not as described or incorrectly supplied.
Contact us as soon as reasonably possible with your order number, a description of the problem and clear photographs where useful. We will assess the issue and arrange the appropriate remedy in line with your statutory rights.
Where an item is confirmed as faulty or incorrectly supplied, PalmPro will cover the reasonable return cost or provide an appropriate return method.
Unless an item is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning it.
Eligible refunds are issued to the original payment method. We will process the refund without undue delay and no later than 14 days after receiving the returned goods or acceptable evidence that they have been sent back.
Where required, the refund includes the standard outbound delivery charge. Any additional cost paid for an upgraded or express service is not refundable beyond the cost of standard delivery.
Your bank or payment provider may take additional time to show the refund after PalmPro has processed it.
