Last updated: 16 September 2026

PalmPro Sports is operated by Conaill Boyle, trading as PalmPro Sports ("PalmPro Sports", "we", "us" or "our"). This Privacy Policy explains how we collect, use, share and protect personal information when you visit palmprosports.com, make a purchase, contact us or otherwise use our services.

1. Who we are

The controller responsible for your personal information is:

Conaill Boyle, trading as PalmPro Sports
10 Aghakillymaud Road
Derrylin
Enniskillen
Co Fermanagh
BT92 9JR
Northern Ireland
Email: info@palmprosports.com
Telephone: +44 7733 147243

2. Personal information we collect

Depending on how you interact with us, we may collect:

• contact details, including your name, email address, telephone number, billing address and delivery address;
• order and transaction details, including products ordered, order history, returns and refund information;
• account details, if you create a customer account;
• payment-related information. Payments are processed by our payment providers and we do not store your complete card details;
• communications you send to us, including customer service enquiries and teamwear or custom-product requests;
• technical and usage information, such as IP address, device and browser information, cookie identifiers, pages viewed and interactions with our website; and
• marketing preferences and information about how you respond to our marketing, where applicable.

We collect information directly from you, automatically through our website and cookies, and from service providers such as Shopify, payment providers, delivery partners and analytics or advertising services.

3. How and why we use personal information

We use personal information to:

• process payments, fulfil orders, arrange delivery and manage returns or refunds, because this is necessary to perform our contract with you;
• respond to enquiries, provide customer support and manage teamwear or custom-product requests, because this is necessary to take steps at your request or perform our contract;
• prevent fraud, protect our website and enforce our terms, based on our legitimate interests in operating a safe and secure business;
• maintain accounting, tax and other legally required records, because we must comply with legal obligations;
• improve our products, website and customer experience, based on our legitimate interests, provided those interests are not overridden by your rights; and
• send marketing communications where you have consented or where otherwise permitted by law. You can unsubscribe at any time.

Where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

4. When we share personal information

We may share personal information only where reasonably necessary with:

• Shopify, which hosts and operates our online store;
• payment processors and fraud-prevention providers;
• delivery carriers and fulfilment providers;
• IT, website, email, customer-service and professional advisers;
• analytics and advertising providers, where enabled and permitted by your cookie choices; and
• public authorities, regulators, courts or law-enforcement bodies where required by law.

We do not sell your personal information.

5. International transfers

Some service providers may process personal information outside the United Kingdom. Where this happens, we use providers and safeguards permitted by data-protection law, such as UK adequacy regulations or approved contractual protections, where required.

6. Cookies

We use cookies and similar technologies to operate the store, remember your basket and preferences, understand website performance and, where you consent, support analytics and advertising. You can manage non-essential cookies through the cookie controls shown on our website and through your browser settings. Disabling some cookies may affect how the site works.

7. Retention

We keep personal information only for as long as reasonably necessary for the purposes described above, including to fulfil orders, handle enquiries, meet tax and accounting obligations, resolve disputes and enforce agreements. Transaction and related records may generally be retained for up to six years where required for legal, tax or accounting purposes. Other information is deleted or anonymised when it is no longer needed.

8. Your rights

Depending on the circumstances, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to certain uses, including direct marketing;
• receive certain information in a portable format; and
• withdraw consent where processing is based on consent.

To exercise a right, contact info@palmprosports.com. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner's Office (ICO). Details are available at ico.org.uk/make-a-complaint or by calling 0303 123 1113. We would appreciate the opportunity to address your concern first.

9. Children

Our store is not directed at children under 13 and we do not knowingly collect their personal information without appropriate authorisation. If you believe a child has provided personal information to us, please contact us.

10. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, practices or legal obligations. The latest version will be posted on this page with the updated date.

11. Contact

For privacy questions or requests, contact:

PalmPro Sports
Email: info@palmprosports.com
Telephone: +44 7733 147243
Postal address: 10 Aghakillymaud Road, Derrylin, Enniskillen, Co Fermanagh, BT92 9JR, Northern Ireland